Asking your work associate permission to access work-related information on your smartphone while in conversation with him or her demonstrates positive interpersonal skill

Personally congratulating an employee in private for a good job is an example of

a. managerial effectiveness. b. Maslow's hierarchy theory. c. employee recognition. d. Herzberg's motivation-hygiene theory. e. expectant behaviour.

While some manufacturers specialize by producing one product, consumers generally favor retailers with extensive selections from many manufacturers. These divergent viewpoints can be reconciled through _____

a. the sorting process. b. selective distribution c. intensive distribution d. exclusive distribution