When would it be best to avoid using "you" in a communication?

A) In a polite request
B) In an informal request
C) When issuing orders
D) When pointing out achievement
E) When offering congratulatory comments

Answer: C
Explanation: C) To be effective, avoid using "you" in negative ways—for example, issuing orders and accusations. In those cases, use impersonal expressions rather than "you."