A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XP generic printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?

Referring to the accompanying figure, how would you select the series of four contiguous files at the bottom of the list?

A. click the first file, hold down the Ctrl key, then click the last file B. click the first file, hold down the Shift key, then click each file C. click the first file, hold down the Shift key, then click the last file D. hold down the Ctrl key and click each file

Messages on the Internet are typically sent through one or more _____ to reach their destination.

Fill in the blank(s) with the appropriate word(s).