After presenting a proposed solution to a group problem, Carlos says "There is absolutely no way this plan will solve the problem." Which defensive behavior is exemplified in Carlos's statement?

a) Certain
b) Controlling
c) Evaluative
d) Neutral
e) Strategic

ANS: a

Communication & Mass Media

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Within a business context, which statement about collectivistic cultures is FALSE?

A) It is vital that businesspeople establish cordial interpersonal relationships. B) A group of representatives would likely be involved in negotiations. C) Employees are motivated by group support and solidarity with one's colleagues. D) Organizations empower their negotiators to make decisions without collective consultation.

Communication & Mass Media

During a department meeting, Antonio's boss was discussing the new software that will be implemented in the department. Antonio was daydreaming about his upcoming vacation. We can assume that his boss's message was distorted by __________ noise

a) physical b) psychological c) semantic d) physiological

Communication & Mass Media