What are two major problems that result when principles of supportive communication are not followed while coaching or counseling subordinates?
A) The person shows anger, aggression, competitiveness, and avoidance, and the person dislikes the one sending the message.
B) The person feels put down, ineffectual, or insignificant, and the person is not trustworthy.
C) The person feels put down, ineffectual, or insignificant, and the person shows anger, aggression, competitiveness, and avoidance.
D) The person is not trustworthy, and the person dislikes the one sending the message.
Answer: C
Explanation: A) Incorrect. Dislike is not one of the primary results of nonsupportive communication. The two major obstacles resulting from nonsupportive communication are defensiveness (agitation and discomfort) and disconfirmation (feeling put down or insignificant).
B) Incorrect. Lack of trustworthiness is not one of the primary results of nonsupportive communication. The two major obstacles resulting from nonsupportive communication are defensiveness (agitation and discomfort) and disconfirmation (feeling put down or insignificant).
C) Correct. The two major obstacles resulting from nonsupportive communication are defensiveness (agitation and discomfort) and disconfirmation (feeling put down or insignificant).
D) Incorrect. Neither lack of trustworthiness nor dislike is a primary result of nonsupportive communication. The two major obstacles resulting from nonsupportive communication are defensiveness (agitation and discomfort) and disconfirmation (feeling put down or insignificant).
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