A good introduction establishes a relationship between three key

The moment Rodrigo’s professor mentioned that the material covered next was not going to be on the final exam, Rodrigo tuned him out and pulled out his phone to text his friend instead. Which listening barrier may impede this interaction?

a. physiological barriers b. defensive listening c. conflicting objectives d. emotional listening

Janet says, "I didn't get a job offer because the interviewer was biased and it was a nasty day. However, Ellen didn't get an offer because she isn't qualified." This is an example of

A) construct differentiation. B) stereotyping. C) self-serving bias. D) internal attributions. E) scripting.