Customer perceptions of the product's value set the floor for prices

If a communication tends to harm the reputation of an individual to lower him or her in the estimation of the community or to deter third persons from associating or dealing with him or her, this is considered a:? A) ?felony

B) ?defamation. C) ?misdemeanor. D) ?strict liability.

_____ refers to the accuracy and on-time consistency of the transportation service, arriving neither late nor early

a. Reliability b. Capability c. Accessibility d. Total cost e. Speed