Mark's instructor told him that instead saying, "uhm," a pause would be more effective

Whenever you come home, your parents fuss over you. Your mom is always worried that you’re driving dangerously, while your dad wants to make sure you’re being safe when you’re out late at night. Identify the destructive process of verbal symbols they are engaging in and explain to them why it is not helpful.

What will be an ideal response?

According to research on MBA negotiations at Northwestern University, the MBAs from ____________ win the most in negotiations while leaving the other party most satisfied:

a. Malaysia b. Nigeria c. Germany d. Israel e. Ireland