Which of the following is one of the five goals of communicating negative information?
A) Gain acceptance for the bad news
B) Let the audience assume the bad news
C) Offer alternatives to the bad news
D) Offer the opportunity to discuss the issue further
E) Avoid sharing the bad news
A
Explanation: A) Depending on the situation, you can have as many as five distinct goals when communicating negative information: (1 ) to convey the bad news, (2 ) to gain acceptance for the bad news, (3 ) to maintain as much goodwill as possible with your audience, (4 ) to maintain a good image for your organization, and (5 ) if appropriate, to reduce or eliminate the need for future correspondence on the matter.
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