The multiple regression model includes multiple slope coefficients

The customer service representatives at a call center have been asked to handle each call within five minutes

A recent customer survey by the company revealed that customers appreciate it when employees take the time to answer their questions fully and listen to their grievances. What kind of service gap is apparent here? A) gap between perceived service and expected service B) gap between service delivery and external communications C) gap between service-quality specifications and service delivery D) gap between management perception and service-quality specification E) gap between consumer expectation and management perception

Self-generated feedback is a more powerful motivator than externally generated feedback

Indicate whether the statement is true or false