To break the social habits that support existing patterns of behavior, start with creating dissatisfaction and discomfort

A store knew that a person had stolen goods but accidentally detained a person who looked very similar to the real thief, but it was the wrong person. As a result the store

A) is not liable as the two people looked very similar B) can claim it had legal authority and avoid any liability for its actions C) can claim that it had arrested the person for the purpose of its investigation so it was legal D) is not liable because a crime had been convicted E) is liable for false imprisonment

Any people problems other than simple requests should be considered

(a) low consequence people problems, (b) job oriented problems of low consequence, (c) potentially high-consequence problems, (d) job oriented problems of high consequence, (e) none of the above.