Abstract meanings of words require people to use their senses

Jenna felt bad that she hadn't shown up for the meeting, but she thought Harris had said it was next week and now Harris has taken her off the project. Which category of conflict does this demonstrate?

a. Nonconfrontational conflict b. Irresolvable conflict c. Serial conflict d. Pseudoconflict

In 1980 UNESCO issued its report, the ________, on the question of maintaining national and cultural sovereignty in the face of the rapid globalization of mass media.

A. Hawthorne Report B. New World Information Order C. Report on Cross-Border Communication D. MacBride Report