When a speaker is asking the audience to understand new information or learn a new process or skill, how can the speaker reduce any uncertainty the audience might experience?
A) Limit the information the speaker presents.
B) Move from the familiar to unfamiliar.
C) Repeat important ideas.
D) Use multiple communication channels.
E) Highlight key material.
B
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In their framework of social penetration theory, which of the following was an observation outlined by Irwin Altman and Dalmas Taylor about the penetration process?
A) Relational retreat is unlikely to lead to the deterioration of a warm friendship. B) Penetration is slow at the start, but it gains momentum quickly as the tightly wrapped inner layers are reached. C) Peripheral items are exchanged later and less frequently than private information. D) Self-disclosure is reciprocal, especially in the early stages of relationship development.
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