A multiple channel queuing system with a Poisson arrival rate and exponential service time has an average arrival rate of 6 customers per hour and an average service time of 20 minutes per customer

An insurer owned by its policyholders is called a

A) stock insurer B) reinsurer C) mutual insurer D) multi-line insurer

The goal of ethnographic research is to ________

A) capture cause-and-effect relationships by eliminating competing explanations of the observed findings B) understand consumers' behavior by observing a sample group discussing various topics of interest at length C) study demographic variables such as age, gender, income, education, and so on, in relation to consumer buying patterns D) analyze customers' purchasing behavior through catalog purchases and customer databases E) immerse the researcher into consumers' lives to uncover unarticulated desires that might not surface in any other form of research