It is impossible for a deaf person to listen

Which of the following is NOT a step in undertaking a long-term delivery improvement program?

A) Seek feedback from someone whose opinion you respect. B) Seek professional help if you're psychologically uncomfortable with aspects of your voice or bodily action. C) Be satisfied with whatever vocal qualities you have. D) Learn to hear, see, and feel the differences between effective and ineffective patterns.

Groups, whether they are face-to-face or online, can experience conflict

Indicate whether the statement is true or false