Soundex is a methodology used to file patient records

Which of the following are measured in milliequivalents?

A. calcium gluconate and potassium chloride B. insulin and glycogen C. penicillin and insulin D. epinephrine and penicillin

Devaluing the patient's feelings and giving false hope is the ineffective communication style known as _______________. 

Fill in the blank(s) with the appropriate word(s).