Saying "um" or "er" is an example of a(n)

You realize that your listeners have virtually no knowledge of your topic. In this case, you should be aware that they

a. will probably miss your point entirely because of a lack of intelligence. b. should be addressed with a very slow delivery and very simplistic language. c. are still capable of following clearly presented examples and arguments. d. should be clearly warned about this in the introduction of the speech.

Severe anxiety about speaking to another person or group is called

a. resistance b. desensitization c. awfullizing d. communication apprehension